1. Quality Control (QC) Before Shipping
WBCShoes provides QC (Quality Control) photos before shipment to ensure transparency. By confirming the QC, you acknowledge satisfaction with the product.
2. After-Sales Requests
After shipment, we do not accept requests based on personal preferences or expectations.
3. How to Request a Return or Refund
Please contact our support team with:
- Order number
- Description of the issue
- Clear photos or videos
Once approved, we will provide the return address.
4. Eligible Cases for Refund or Reshipment
- Package seized by customs
- Received item differs from order or QC confirmation (wrong model/size)
- Serious quality issues (e.g., sole separation, major defects)
5. Non-Eligible Cases for Refund
- Wrong item or size chosen by the customer
- Incorrect shipping address provided
- Failure to assist with customs clearance or pay import taxes
- Refusal or failure to receive delivery
- Shipment shows “Delivered”
6. Personal Reason Returns/Exchanges
We accept returns/exchanges if:
- You are not satisfied with the product
- Size does not fit
Conditions:
- Customer covers return shipping
- Original shipping fee will be deducted from refund
- Item must be unworn and in original condition
- Return package must not be seized by customs
- No refund/exchange if item is not received or arrives damaged
7. International Considerations
WBCShoes is based in China. International returns can be costly and time-consuming. Please confirm your order carefully before purchase.
8. Support Contact
For any questions, contact our support team anytime.